Looking forward to watching Kevin Smith deal with his Southwest Airlines trauma in his future movies :: A friend's troubles with NYC Social Services
Why do I think Smith will or should highlight what is, at best, horrible customer service by Southwest Airlines recently in one of his future movies? Because the attention may cause Southwest to keep an eye on their customer service practices. Because only one out of many unhappy customers or clients will speak up against a business or a government agency and when that one person finally does speak up the misbehaving or allegedly misbehaving entity usually (hopefully) reviews their policies & may end up, at least for a while, putting a new focus on providing better customer service - which may benefit many people. Now, a wealthy (right?) & famous (somewhat? at least in the indie world) movie director being inconvenienced & made to feel bad about himself is definitely not a good thing, but this Southwest vs. Smith episode makes me think of a recent, somewhat similar incident I witnessed - and was somewhat a part of - re: a NYC Medicaid office vs. a poor woman - so now is